Last updated: 4 September 2026
One inbox, a few business days, and a real person reading.
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- Typical response time1 – 3 business days; privacy requests within 30 days
Telling an original lobby from a copy is the practical question this site exists to answer. The checks we describe — licence entry, published return figure, a demo that actually loads — are the same ones we run before any operator is mentioned here at all.
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The form below opens a pre-filled message in your own email application — nothing is stored on this website.
What we cannot help with
We are an independent guide, not a gambling operator, so we have no access to any player account. Please do not send us:
- casino login details, passwords or one-time codes;
- card numbers, bank details or copies of identity documents;
- deposit, withdrawal, bonus or verification disputes — those must go to the operator's own support team, and then to its licensing authority if unresolved.
If you are worried about your gambling, our Responsible Gambling page lists free, confidential services that can help today.
What a useful report looks like
Name the page, quote the sentence, say what should be there instead. A screenshot helps for anything visual, along with the browser and device.
Where this page and an operator's own terms disagree, the operator's terms govern your account.